All our products carry a standard warranty ranging from 1-3 years and our breathalyzers are covered by the Andatech Guarantee.
Please read the product's information page or refer to its user manual for complete warranty details.
If you have a product that is under warranty and has a defect you cannot resolve yourself, follow the instructions below to send it in for warranty.
Be aware that by sending us a product with the form below, you agree to all of the following conditions:
Warranties only cover parts defective in material and/or workmanship. Defects that have resulted from the following causes are not covered by warranty:
- improper or unreasonable use or maintenance
- excess moisture
- improper packing
- power surges
- unauthorized tampering, alteration or modification
Items that are under warranty and deemed faulty by Andatech will be repaired or replaced. You must contact us to raise an RA / Case number.
No return will be accepted without an RA/Case number.
Shipping costs for products under warranty that are returned to us within Malaysia will be covered by Andatech.
If you get a product that is damaged in the post or not looking and working right within 2 weeks of you receiving it, contact your retailer and let them know…they will know what to do.
If we find your items to be in working order, or not working but outside of warranty guidelines, we will get in touch with you to decide what to do next. There may be freight costs to send the items back to you.