Shipping Policy

We want each order to reach you as quickly as possible.

So that you know what to expect, we provide some general guidelines here, though the timing of delivery of your order may be slightly different to that outlined below.

Delivery methods

We currently use City Link as our Delivery Partner to deliver your parcel safely and quickly.

For STANDARD deliveries

We use the City Link Express service.

Please Note: If your parcel is lost/stolen, contact City Link, and inform us so that we can help out the best we can. We provide the City Link Express service with signature required on delivery to protect you from parcel loses by City Link.

For EXPRESS deliveries

We usually use City Link Express so your parcel should arrive overnight if you are within their delivery network, or as quickly as possible if you are outside the network.

If no one is home

If no one is home at the time, usually the driver will contact you to confirm the alternative delivery address or will leave a note for you so the parcel can be pickedup by you from the nearest Post Office. Please leave your best contact phone number so the driver can confirm delivery time if applicable.

Delivery charges

Delivery prices are subject to weight.

Delivery time

Delivery times usually take between 3 to 5 working days for deliveries within Peninsular Malaysia and sometimes longer for remote areas, East Malaysia, and overseas.

These delivery times relate only to business days, Monday to Friday, and exclude weekends and Malaysian public holidays.

Whilst we make every effort to deliver by the estimated timeframe, all dates specified are estimates only. We have aligned ourselves with transport partners who we believe will always do their best to deliver products by the estimated delivery date. We can’t be held liable for loss or damage resulting from late delivery but we will do our best to help you in these circumstances.

Delivery confirmation

In cases where we have run out of a particular item, we will contact you by email or phone as soon as possible to discuss your order if we cannot dispatch the item to you within 7 days.

If your order is sent by courier, they will email you the delivery details including an estimated delivery time-frame and consignment number, so you can track your delivery online. It will also include any delivery instructions you have provided, eg ‘Please leave parcel behind red pot on porch’.

If your order is sent by City Link, we’ll provide an estimated arrival date so you know approximately when to expect it.

There are rare occasions where external factors completely outside of the control of our delivery partners can delay a parcel, despite their best endeavours, so we do ask for your patience and cooperation in these circumstances.

International Deliveries

Our website accepts orders for deliveries to all countries.

International deliveries for small parcels are sent via City Link Express Courier International, which has tracking and requires signature on delivery.  

Shipping using this method usually takes 7-10 business days.

Please contact us if you'd like more information.